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Ball Tree Patient Voice

About

Ball Tree is committed to improving our services to continue to meet the needs of our patients. 

We welcome your ideas and suggestions - it is your 'patient voice'.

Would you like to Join?

If you would like to join the group 'Ball Tree Patient Voice' please download and complete our new member form. 

Please return completed forms to the reception team. 

New Participant for PPG and Consent form [PDF]

In the form you are also able to let us know if you are willing to share specific details with other members of the PPG. 

We are keen to have representation from different age groups, in particular ages 18 – 50. We are also interested to learn how we can improve specific services for those with long-term medical conditions. 

Terms of Reference

At a recent meeting, our members created some terms of reference to help guide the group. 

You can download a copy HERE [PDF]

Member Profile - We would like to have more members ... 

You can download a copy of our member profile  HERE [PDF]

Why Patient Participation Groups are Good!

PPGs are:

Good for Patients because:

  • Patients will be more responsible for their own health 

  • Patients will have a better understanding and knowledge of the practice and its staff 

  • Patients will benefit from improved communication with staff 

  • Patients will have a forum to suggest positive ideas and voice concerns

Good for Staff because:

  • They will be able to have help from patients in meeting targets and objectives

  • The will have a forum to voice concerns, ideas and suggestions to patients 

  • They will become closer to the community that for whom they care 

  • They will benefit from the experience of the PPG members to advise about smarter ways of improving the services 

PPGs are not:

  • A forum for complaints - however they can be used to help the practice stop any complaints from happening in the first place! 

  • To be used for members to resolve their own personal issues - it is important not to discuss any personal medical issues 

  • A fan club for the surgery - challenging contributions are welcome however so long as they are framed positively and constructively with a view to making improvements 

  • To be too time consuming for practice staff - the aim is for them to be self-organising and constructive - helping the practice to be more efficient

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