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Patient Voice at Ball Tree

We read every comment and suggestion that you provide, whether that is from a note, our survey, our suggestions box, or our Friends and Family cards.

Wherever we are able, we make changes as a result of your feedback.  

It is very important that we hear from you where we are doing well and also where we can make improvements to our services.

It is also important that all of our patients understand the significant pressures that the NHS is under financially and are realistic about what it would be ideal for us to be able to provide compared to what we are able to find the money and time to provide.  Despite the pressures, we are working hard behind the scenes to increase our efficiency to make sure that we have some resources to invest in making improvements.

This year we are running additional surveys:

Patient Survey

Our usual full survey asking about the surgery as a whole (our access, our teams, our services) - Click on the link to complete: Ball Tree Patient Survey

Appointment Survey

We are reviewing our appointment system during the Summer of 2017 - please complete this short survey to tell us your thoughts.

Patient Story

Just a couple of questions asking for to tell about your experience at the surgery in a bit more detail. This is especially useful if you have an ongoing medical condition or are particular concern where we could make a small change that would make a big difference to how we provide our services for you.

To complete our survey please click here 

Year of Care Survey - Annual Review Appointment Feedback

If you have certain ongoing conditions, we invite you to come for an annual medical review appointment each year.  At the end of these appointments with the Health Care Assistants, Nurses and GPs we will print a survey form for you.  This is a really useful opportunity for you to give your thoughts about a particular service.  If you have had an annual review appointment recently and didn't fill in the paper questionnaire at the time, please use this link to give us some feedback.

Friends and Family

This is an official NHS survey. It is more limited in its use to us as ideally we need to know more about you and about all the things that you are thinking of when you provide your answer.  This question is also in our full survey above where we can understand more about your story.  Click here to complete.  If you have a mobile number you will receive a Friends and Family survey questionnaire option a little while after you have an appointment here that you can reply to via text or via the MyGP App.

Suggestions Box

We have an online suggestions box as well as the shiny metal post box in our foyer

Report Archive

Winter - Spring 2014 - 2015

The Report can be found HERE [PDF]

Winter - Spring 2013 - 2014

The Short Report - showing the how we are doing can be found HERE [PDF]

The report with your comments about our Teams can be found HERE [PDF]

The report with your ideas for how we can improve our waiting areas can be found HERE [PDF]

2013

Download: PPG Meeting Notes March 2013 [PDF]

Download: Patient Survey Results and PPG Meeting Presentation [PDF]

Download: PPG Profile March 2013 [PDF]

2012

Download: PPG Meeting Notes November 2012 [PDF]

Download: PPG Report and Action Plan

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